Skillster LMS

Module 1: Communication Skills
Topics Covered:
- Verbal & Non-verbal communication
- Active Listening techniques
- Persuasive speaking & professional presentations
- Email & Digital communication etiquette

Learning Outcomes:
- Express ideas clearly in formal and informal settings
- Practice active listening to build stronger connections
- Improve clarity and impact in written and spoken communication

Activities:
- Role-play exercises (manager-employee conversations, customer interactions)
- “Elevator Pitch” activity
- Email drafting and critique sessions


Module 2: Interpersonal Skills
Topics Covered:
- Building rapport and trust
- Collaboration & conflict resolution
- Cross-cultural communication
- Giving and receiving feedback

Learning Outcomes:
- Build effective professional relationships
- Navigate and resolve workplace conflicts constructively
- Collaborate with diverse teams effectively

Activities:
- Group discussions & case studies
- Team problem-solving challenges
- Feedback circles (structured peer feedback practice)

Module 3: Emotional Intelligence
Topics Covered:
- Self-awareness & self-regulation
- Empathy in professional interactions
- Managing stress and workplace pressure
- Recognizing and responding to emotions in others

Learning Outcomes:
- Understand and manage one's own emotional triggers
- Apply empathy to improve relationships
- Handle stressful situations with resilience

Activities:
- Self-reflection journals
- “Empathy Walk” exercise (perspective-taking)
- Stress management techniques (mindfulness, breathing exercises)



Module 4: Problem Solving & Critical Thinking
Topics Covered:
- Structured problem-solving approaches
- Creative thinking and innovation
- Persuasive speaking & professional presentations
- Decision-making under uncertainty
- Analytical vs. intuitive decision-making

Learning Outcomes:
- Apply systematic approaches to problem-solving
- Enhance creativity in generating solutions
- Make confident, well-reasoned decisions

Activities:
- Case study analysis
- Brainstorming and mind-mapping workshops
- Decision-making simulations

Module 5: Leadership & Personal Effectiveness
Topics Covered:
- Leadership styles & self-leadership
- Time management & prioritization
- Goal setting & accountability
- Influencing without authority


Learning Outcomes:
- Demonstrate leadership qualities regardless of role
- Apply time management tools effectively
- Inspire and influence others positively

Activities:
- Personal SWOT analysis
- Time management planner exercise
- Leadership role-play (leading a virtual/onsite team)



Module 6: Adaptability & Growth Mindset
Topics Covered:
- Embracing change in the workplace
- Resilience during uncertainty
- Continuous learning mindset
- Overcoming fear of failure


Learning Outcomes:
- Develop a positive outlook in changing environments
- Practice resilience strategies to handle challenges
- Build mindset of lifelong learning & self-improvement

Activities:
- “Change Simulation” group activity
- Reflection on past challenges & lessons learned
- Growth mindset affirmations and goal setting